The chair is soft package, after special compression treatment, just received the goods when you open there may be wrinkles, this is a normal phenomenon, static for a while will be restored! This product is only for leisure massage, not a professional medical equipment, not a substitute for medical treatment. ELECTRIC LIFT: Single motor for smooth and controlled elevation. HEATED MASSAGE: Enjoy a soothing massage with the added warmth feature. STAND ASSIST: A helpful feature for easier standing from the chair. AMPLE STORAGE: Two storage pockets on each side for personal items. CONVENIENT CUP HOLDERS: A cup holder on each armrest for easy access to your beverages.